http://www.luisalonsoramos.com/blog/2007/08/never-lose-sight-of-the-ultimate-goal/ Ideas and reflections on business, software development and life Sun, 20 May 2012 22:06:39 +0000 http://wordpress.org/?v=2.7.1 hourly 1 http://www.luisalonsoramos.com/blog/2007/08/never-lose-sight-of-the-ultimate-goal/comment-page-1/#comment-5 Alejandro Rascon Tue, 14 Aug 2007 16:42:07 +0000 http://www.luisalonsoramos.com/blog/?p=8#comment-5 Just after reading this article I had my own experience regarding the subject. One of my coworkers was having her laptop serviced by the internal IT department. The service technician told her she could check the status of her laptop via email. Do to the fact that she was left without her workstation she had to log on to another station and register her username. Since she was a new user for that specific station she had to wait for all Windows and Outlook internal configuration to take place, I'm talking about more than 15 minutes to setup the whole thing. After a few minutes she asked for my help on one of the configuration steps and I asked her why was setting up a new account, to which she replied that the IT service guy told her to check the status via email, than I replied can you contact them by telephone? The answer was..."I suppose I can do that to..." So after more than 20 minutes of setting up a new account and after having wasted time of coworkers trying to aid her in her mission to send an email, all she needed was to pick up the phone. Is a simple solution to a simple problem. We get used to use some communication resources and when they fail we forget we can still walk across the hallway to talk to our coworker. I think this reinforces the statement "If you don�t know where you want to get in the end, you won�t be able to find alternate solutions". Just after reading this article I had my own experience regarding the subject. One of my coworkers was having her laptop serviced by the internal IT department. The service technician told her she could check the status of her laptop via email. Do to the fact that she was left without her workstation she had to log on to another station and register her username. Since she was a new user for that specific station she had to wait for all Windows and Outlook internal configuration to take place, I’m talking about more than 15 minutes to setup the whole thing. After a few minutes she asked for my help on one of the configuration steps and I asked her why was setting up a new account, to which she replied that the IT service guy told her to check the status via email, than I replied can you contact them by telephone? The answer was…”I suppose I can do that to…”
So after more than 20 minutes of setting up a new account and after having wasted time of coworkers trying to aid her in her mission to send an email, all she needed was to pick up the phone.
Is a simple solution to a simple problem. We get used to use some communication resources and when they fail we forget we can still walk across the hallway to talk to our coworker. I think this reinforces the statement “If you don�t know where you want to get in the end, you won�t be able to find alternate solutions”.

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